Privacy Policy

When you visit the Zoome Casino website, create an account or use the available services, information may be collected from you, from your activity on the website and, where appropriate, from other sources used for verification and security purposes. The information handled will depend on how you use the site and the services you request.

Account and personal details

This may include information such as your name, date of birth, contact details, account login information, address, country of residence and details about your preferences. Information you provide when contacting support may also be recorded so that questions, complaints and account requests can be managed.

Verification information

To confirm identity, age, eligibility or ownership of an account, we may handle verification documents and related information. This can include information shown on identity documents, proof of address, information about the source or ownership of funds, and records of checks carried out to protect the service. Verification information is used to help prevent identity misuse, fraud, money laundering and other prohibited activity.

Payment and transaction records

We may handle records of deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment details may be processed through payment providers. Where possible, payment information is handled by the relevant provider, but records needed to confirm and reconcile transactions may still be retained.

Device, technical and usage information

When you use the website, technical information may be collected, including your IP address, browser type, device type, operating system, language settings, general location information, pages viewed, dates and times of access, referral information and information about how the site is used. We may also handle information relating to account security, failed logins and unusual activity.

Information is used only for purposes connected with providing, securing and improving the website and its services, or where its use is required or permitted. Depending on the circumstances, these purposes may include:

• Creating and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing access to gambling services and maintaining accurate account records.
• Confirming your identity, age, location and eligibility to use the service.
• Carrying out anti-fraud, security, responsible gambling and financial crime checks.
• Detecting, investigating and preventing suspicious, unlawful or prohibited activity.
• Providing customer support and responding to questions, complaints and requests.
• Maintaining, testing and improving the website, its features and its security.
• Sending service messages about your account, transactions, security or important changes.
• Sending marketing communications where you have agreed to receive them or where otherwise permitted, subject to your available choices.
• Meeting legal, regulatory, tax, accounting, court or law enforcement requirements.
• Establishing, exercising or defending legal rights and managing disputes.

Information may be combined from different parts of the service where this is reasonably necessary for account administration, security, verification, support or compliance. We aim to use information that is relevant to the purpose for which it is collected and to take reasonable steps to keep it accurate.

Information may be shared with service providers and other parties that help operate the website or provide related services. These parties may support payment processing, identity and document verification, fraud prevention, information technology, hosting, customer support, communications, analytics, security and professional advice. They are expected to handle information for appropriate purposes and in accordance with applicable requirements.

Information may also be disclosed where necessary to meet a legal or official request, protect the rights and safety of players or others, investigate suspected misconduct, enforce applicable terms, or protect the website and its systems. If the business or its assets are reorganised, transferred or sold, information may be handled as part of that transaction, subject to appropriate privacy protections.

Some service providers may handle information outside Australia. Where information is transferred or accessed internationally, reasonable steps are taken to support appropriate handling and protection. The privacy rules in another location may not be identical to those applying in Australia.

Reasonable technical and organisational measures are used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring and secure handling practices. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use strong passwords, keep login details private and contact support promptly if they suspect unauthorised account activity.

Information is accessed only by people and providers who need it for an appropriate business, service, security or legal purpose. The amount of information shared is intended to be limited to what is reasonably necessary for that purpose.

You may ask about the personal information held about you and request that it be handled in a way that reflects your rights and choices. Requests should include enough information to help confirm your identity and locate the relevant account or records. For privacy and data requests, contact support@zoomecasinos-aud.com.

• Access: ask for information about the personal data held about you and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
• Deletion: ask for your personal data to be deleted where there is no continuing reason for it to be retained.
• Marketing consent: withdraw your consent to marketing communications or ask for marketing messages to stop. You may also use an unsubscribe option where one is provided.
• Questions or complaints: contact privacy support if you have concerns about how your information has been handled.

These rights are subject to applicable requirements and reasonable identity checks. A request may not always be completed in full where information must be retained, where deletion would affect another person’s rights, where it would interfere with security or fraud prevention, or where a legal or operational reason requires continued handling. If marketing consent is withdrawn, you may still receive essential service or account communications.

Some records must be kept for a period required by law even after an account is closed. This may include account, identity, payment, transaction, security and support records. During the required period, retained information will continue to be handled for the relevant legal, security, dispute or record-keeping purpose and will be securely deleted or anonymised when it is no longer needed.

Zoome Casino may use cookies and similar technologies to keep the website working, remember settings, support account functions, help protect the service, understand website usage and improve performance. Some cookies may be placed by service providers that support features such as analytics, security or communications.

You can manage or restrict cookies through the settings in your web browser. Blocking or deleting cookies may affect some website features, account functions or the way pages operate. The choices available depend on the browser and device you use.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The updated version will apply from the date it is made available on the website. Players should review this page periodically, particularly before continuing to use the services after a material change.

If you have a privacy question, want to exercise a data right or need help understanding this policy, contact support@zoomecasinos-aud.com. Please avoid sending unnecessary sensitive information until it has been requested through an appropriate support process.