Zoome Casino Terms & Conditions

These Terms & Conditions form an agreement between you and the operator of Zoome Casino. They apply to the website, mobile or other digital versions of the service, your player account, casino games, payment features, promotions and other functions made available through the site. Additional rules may apply to particular games or offers. Those rules will be displayed with the relevant game or promotion and form part of these terms.

You should review these terms each time you use the service. Zoome Casino may update, replace or add to these terms from time to time. Changes may be made to reflect legal, regulatory, technical or operational requirements. The latest version will be made available on the site. If you continue to use the service after an updated version is published, you will generally be treated as having accepted the updated terms. If you do not agree with a change, you should stop using the service and follow the available account closure process.

You are responsible for having suitable equipment, software and an internet connection. You are also responsible for ensuring that your use of the service is lawful in the place where you are located. Access may be restricted or unavailable in some locations. Zoome Casino does not guarantee that the service will be available at all times or on every device.

Eligibility and registration

You must meet the minimum legal age and any other eligibility requirements that apply to you before opening an account or playing for money. You must not use the service if online gambling is unlawful where you are located, if you are subject to a legal restriction, or if Zoome Casino has previously closed your account for a compliance or security reason. You must not allow another person to use your account.

By registering, you confirm that the information you provide is accurate, complete and current. You must promptly update information that changes. Zoome Casino may request evidence of identity, age, address, payment ownership or source of funds. Until requested checks are completed, access to some features, deposits, withdrawals or winnings may be limited in accordance with applicable requirements.

You may generally hold only one personal account unless Zoome Casino has expressly approved another arrangement. Accounts must be opened for your own use and must not be created on behalf of another person, organisation or business. You are responsible for keeping your login details confidential and for all activity carried out through your account. Tell Zoome Casino as soon as possible if you believe your account has been accessed without permission.

You must not transfer, sell, lend or otherwise provide your account to another person. You must not use another person's payment method without proper authority. Payment methods may be subject to verification, transaction checks and restrictions designed to prevent fraud, money laundering and other prohibited activity. Deposits should be made only from a payment method held in your name or otherwise approved for your use.

You may deposit funds using the payment options made available through the site. Payment processing may involve third-party providers, and their terms may also apply. You are responsible for checking the amount entered before confirming a transaction. Deposits must be made for the purpose of participating in the service and must not be used to test, disguise or move funds unlawfully.

Withdrawals may be subject to account verification, payment checks, applicable game rules and any conditions clearly disclosed before play. A request may be delayed, declined or adjusted where information is incomplete, where a payment method cannot receive funds, where activity is under review, or where the request relates to a breach of these terms. Any applicable fees, processing conditions or transaction limits will be shown where relevant rather than implied by these general terms.

You should check the game information, rules, stakes and outcomes before placing a bet or participating in a game. Once a game round or transaction has been accepted, it may not be possible to cancel or change it. Records held by the service may be used to determine the status of a bet, game round, deposit or withdrawal, subject to any correction required for a technical or obvious error.

If a game, bet, result or transaction is affected by a clear technical fault, system error or other material malfunction, Zoome Casino may take reasonable steps to correct the error. This may include voiding affected activity, restoring an incorrect balance or reversing an improperly credited amount. You must not knowingly take advantage of a fault and must notify Zoome Casino if you become aware of one.

Account balances

Your account balance should be used only in accordance with these terms and the rules displayed for the relevant service. You must not attempt to withdraw or transfer funds that were credited in error, obtained through prohibited conduct or associated with an unauthorised payment. Zoome Casino may review account activity and may correct balances where reasonably necessary to address an error, fraud, payment reversal or breach of these terms.

Promotions and bonuses

Promotions, bonuses, tournaments and other offers are subject to the specific terms displayed with each offer. Those terms may include eligibility criteria, activation requirements, expiry dates, wagering or playthrough conditions, game restrictions, maximum values, withdrawal conditions and limits on participation. You should read the applicable offer terms before accepting or using an offer. If there is a conflict between these general terms and a promotion's specific terms, the specific terms will apply to that promotion to the extent of the conflict.

Zoome Casino may withdraw, change or refuse a promotion where this is permitted by the applicable offer terms or required for legal, technical, security or operational reasons. A promotion must not be used by a person who is not eligible for it. Multiple accounts, automated activity, collusion, abuse of payment methods or other conduct intended to obtain an unfair promotional advantage may result in the offer being cancelled and related balances being reviewed.

Prohibited conduct

You must use the service honestly and only for its intended purpose. You must not interfere with the site, its software, servers or security features, or attempt to gain unauthorised access to any account or system. You must not use bots, scripts, automated tools, scraping software, malware or other technology that gives an unfair advantage or places unreasonable demand on the service.

• Using false, misleading, stolen or incomplete identity information, or providing information that you know is not accurate.
• Opening, controlling or operating accounts for other people, or allowing another person to access or use your account.
• Using the service for fraud, money laundering, terrorism financing or any other unlawful purpose.
• Colluding with players, manipulating games, sharing confidential information or attempting to influence an outcome improperly.
• Exploiting a technical error, pricing error, software fault, payment mistake or security weakness for personal benefit.
• Using funds that do not belong to you or using a payment method without the account holder's proper authorisation.
• Circumventing an account closure, self-exclusion measure, access restriction, identity check or responsible gambling control.
• Using automated software, deceptive techniques or multiple accounts to gain an unfair advantage in a game, promotion or transaction.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set limits that suit your circumstances, keep track of the time and money you spend, and do not gamble when distressed, intoxicated or under pressure. Never chase losses. Zoome Casino may make responsible gambling tools or account controls available, such as deposit limits, time reminders, cooling-off options or self-exclusion. These tools should be used carefully, and you should seek independent support if gambling is causing concern.

If you think gambling is becoming difficult to control, stop playing and use the available account restriction or self-exclusion options. You can also seek help from an appropriate Australian gambling support service or a qualified health professional. Account controls may take effect subject to the process described when the control is requested. You should not attempt to bypass a restriction by opening another account.

Privacy and communications

Personal information is handled in accordance with the Zoome Casino Privacy Policy. Information may be collected and used to operate the service, process transactions, verify identity and age, detect fraud, meet legal obligations, provide customer support, improve products and manage responsible gambling risks. Information may be shared with service providers, payment processors, professional advisers, authorities or other parties where permitted or required by law.

You agree to receive service-related communications needed to manage your account, transactions, security and these terms. Marketing communications will be handled in accordance with applicable requirements and available preferences. You should keep your account details and communication preferences current.

Suspension and account closure

Zoome Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, responsible gambling, verification, legal or regulatory compliance, suspected fraud, a breach of these terms, inactivity or another legitimate operational reason. Where appropriate, you may be asked to provide information before access is restored. You must not create a replacement account while a restriction or investigation is active.

You may request closure of your account at any time using the available account or support process. Closure does not remove obligations that arose before closure. Subject to verification, applicable law and any valid claim or investigation, remaining eligible funds will be dealt with in accordance with the relevant payment and account procedures. Any unlawful, disputed or improperly obtained funds may be withheld or returned as required.

Liability and applicable law

The service is provided with reasonable care, but uninterrupted availability, error-free operation or permanent access cannot be guaranteed. To the extent permitted by law, Zoome Casino is not responsible for loss caused by events outside its reasonable control, failures of your device or internet connection, unauthorised access resulting from your failure to protect login details, or your breach of these terms. Nothing in these terms excludes or limits a right or guarantee that cannot lawfully be excluded or limited.

These terms are intended to operate consistently with applicable Australian laws and any mandatory consumer or gambling protections that apply to you. If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue to operate to the extent permitted. A failure to enforce a provision immediately does not mean that provision has been waived. Any dispute should first be raised through the available service process so it can be reviewed fairly and efficiently.

For questions about these Terms & Conditions, account access, payments or responsible gambling features, use the relevant contact or support options made available on the Zoome Casino website. This page should be read together with the Privacy Policy, responsible gambling information and any game or promotion-specific terms.